Refund Policy of Set Apart Remedies LLC Effective Date: August 1, 2025
At Set Apart Remedies LLC, we take pride in providing high-quality herbal supplements to our valued customers. We strive to ensure that all our products are delivered in excellent condition, and we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and exchanges with regards to your purchases from Set Apart Remedies LLC.
- All Sales Are Final Except for cases where an item is damaged or broken during transit, all sales made through Set Apart Remedies LLC are considered final. We do not offer refunds or exchanges for any other reason, including but not limited to change of mind, personal preferences, or incorrect purchases.
- Damaged or Broken Items In the event that your order arrives with one or more items damaged or broken, please contact our Customer Support team within 5 days of receiving the order. To be eligible for a refund or exchange, you must provide photographic evidence clearly showing the damaged or broken items along with their packaging.
- Refund Process for Damaged or Broken Items
a. Notification: Contact our Customer Support team at setapartremedies@gmail.com within the specified time frame to report the damaged or broken items.
b. Photographic Evidence: Provide clear photographs of the damaged or broken items, clearly showing the extent of the damage, along with photographs of the packaging.
c. Evaluation: Our team will evaluate the provided evidence to determine if the damage or breakage occurred during transit.
d. Refund or Exchange: If the damage is confirmed to have occurred during transit, we will offer you a replacement of the damaged item(s).
- 1. Non-Delivery and Lost Packages In the rare event that your package is lost in transit and is not delivered to the shipping address provided during the ordering process, please contact our Customer Support team. We will work with the shipping carrier to investigate the issue. If the package is confirmed to be lost, we will help file your claim with the postal carrier. All of our products our insured in the event a product is lost, stolen or damaged.
- 2. Cancellation Policy Once an order is placed and payment is made, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
- 3. Contact Information For any questions or concerns regarding our Refund Policy or to report damaged or broken items, please contact our Customer Support team at setapartremedies@gmail.com
By making a purchase with Set Apart Remedies LLC, you agree to be bound by this Refund Policy. If you do not agree with the terms outlined above, please refrain from making a purchase on our website.